Policies

GIFT CARDS:

Gift Cards are non-refundable and expire one year from the date of issue.  We do not issue cash refunds for remaining balances on Gift Cards.  The Brass Rose is not responsible for lost or stolen Gift Cards.

CANCELLATIONS:

We reserve the right to charge 30% of the service price per service canceled for same day or night before cancellations.

Appointments for one service requires one working day notice

Appointments for multiple services require two working days notice

Group appointments (2 or more people) require five working days notice

Bridal services require two months notice

LATE ARRIVALS:

If you arrive more than 15 minutes beyond the time the first service was scheduled to begin, we may have to modify the service or completely eliminate the first service.  If the service is eliminated, we reserve the right to apply our cancellation policy.

CHILDREN:

For legal and insurance purposes we cannot permit unaccompanied children under 12 years of age in the reception area, hair salon, treatment rooms, or spa.

Children under the age of 12 years may receive appropriate spa or salon services only when accompanied by an adult during the entire service and with prior approval from management.